PSS Evaluation

5-step evaluation procedure ยท Mitake et al.
1
Access
2
Identify Phase
3
Select Elements
4
Extract
5
Customize
6
Score
Get Started

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Step 1

Where is your business right now?

Select the condition that best describes your business.

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01

I have an idea or concept

I have a service business idea but no detailed plan yet.

e.g. I want to open a subscription laundry service but haven't figured out the system.
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02

I am designing my business model

I am planning pricing, service system, and target customers.

e.g. I have a price list and service plan, but haven't started.
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03

My business is running

My service business is running. I want to check if it matches my plan.

e.g. My business has run a few months โ€” I want to evaluate it.
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04

My business has run long-term

My business has run for a long time. I want to monitor long-term progress.

e.g. My business has run over a year โ€” track its development.
Identified Phase
Step 2

Select Pertinent Elements

Specify the perspective and criteria.

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Provider

Economic ยท Environmental ยท Social

Customer

Acceptance / Satisfaction

Both

All perspectives

Step 3

Extract Indicators

Indicators are extracted automatically from the database.

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Extracting indicators...
Step 4

Customize Indicators

Uncheck indicators not relevant to your context.

Tip: Click ? on any indicator to read its tooltip.
0 indicators selected
Step 5

Perform the Evaluation

Score each indicator using the Likert scale (1โ€“5).

1 = Very Low 2 = Low 3 = Moderate 4 = High 5 = Very High
NoIndicatorAspectScore (1โ€“5)